Terms and Conditions of Sale (T&Cs)
Welcome to st-electro.com, a site managed by the company MOSOFTY. These Terms and Conditions of Sale (T&Cs) define the rights and obligations of the parties in the context of online sales of products offered on the site.
By placing an order on st-electro.com, you fully accept these T&Cs. Please read them carefully before placing any order.
1. Company Information
Company: MOSOFTY
Legal Form: Simplified Joint Stock Company (SAS)
Registered Office: 37 Avenue de Colmar, 92500 Rueil-Malmaison, France
SIREN Number: 913 495 453
VAT Number: FR79913495453
RCS: Nanterre B 913 495 453
Email: hi@st-electro.com
2. Products
The products offered for sale on st-electro.com are video games and accessories, described as accurately as possible. However, images and descriptions of products may slightly differ from reality, depending on updates from publishers and manufacturers.
3. Orders
3.1 Ordering Process:
Orders are placed exclusively online via our site st-electro.com. The customer selects the products they wish to order, adds them to the basket, and confirms the order after reviewing the details. Placing an order implies full acceptance of these T&Cs.
3.2 Availability:
Our product offers are valid as long as they are visible on the site and subject to availability. If a product becomes unavailable after the order is placed, we will inform the customer as soon as possible.
4. Prices and Payment
4.1 Prices:
Product prices are stated in pounds sterling (£), including all taxes (VAT), excluding delivery charges. Delivery charges are indicated before order confirmation. MOSOFTY reserves the right to change its prices at any time, but products will be billed at the rate in effect at the time of order confirmation.
4.2 Payment Methods:
Payment is due immediately upon order. It can be made by credit card or bank transfer.
Payment security is ensured through an external provider compliant with banking security standards. No banking data is stored by MOSOFTY.
5. Delivery
5.1 Delivery Area:
Products are delivered only within the United Kingdom. Orders placed via st-electro.com can only be delivered to addresses located in Great Britain.
5.2 Delivery Times:
We work with several carriers to ensure the delivery of your orders:
- Royal Mail: Delivery within 3 to 5 working days.
- DPD: Express delivery within 1 to 2 working days.
Delivery times are indicative. In case of significant delays, we commit to informing you as soon as possible.
5.3 Delivery Charges:
Delivery charges vary depending on the chosen carrier and the order amount. They are specified before order confirmation.
6. Returns and Right of Withdrawal
6.1 Right of Withdrawal:
In accordance with applicable legislation, you have 14 days from receipt of your order to exercise your right of withdrawal without having to justify reasons or pay penalties. This right does not apply to sealed products that have been unsealed.
6.2 Return Procedure:
To exercise your right of withdrawal, please contact us by email at hi@st-electro.com to obtain a return form.
Products must be returned in their original condition and complete (packaging, accessories, etc.). Return shipping costs are the responsibility of the customer, unless the delivered product is defective or not as described.
7. Warranty and After-Sales Service (SAV)
All products sold on st-electro.com are covered by the legal warranty of conformity and warranty against hidden defects in accordance with current legal provisions. In case of a defective product, please contact us at hi@st-electro.com for any assistance request.
8. Liability
MOSOFTY cannot be held responsible for non-performance of the contract in case of force majeure (strikes, natural disasters, etc.) or any other event beyond its control. Similarly, MOSOFTY cannot be held responsible for any inconvenience or damage related to the use of the Internet (service interruptions, viruses, etc.).
9. Disputes and Applicable Law
These T&Cs are governed by French law. In case of a dispute, the parties agree to seek an amicable solution before initiating any legal proceedings. Failing that, the competent courts will be those of Nanterre, unless otherwise provided by law.
10. Contact
For any questions regarding your order, our products, or these T&Cs, please contact us by email at hi@st-electro.com.